FAQs & shipping
ORDERS
What are your current processing times?
All items are made to order. Once an order is placed it will take approximately 1 - 3 days to create the items. Shipping times will follow after that. See below for more info about shipping times.
Can I cancel my order?
Please contact us immediately if you would like to cancel your order. If your order has not been shipped then we will be able to cancel.
Do you offer returns?
No we don’t offer returns. If you are unsatisfied with your order please contact us.
SHIPPING
Where do you ship from?
Melbourne, Australia!
Do you ship internationally?
No, only Australia at this stage. Once we expand and grow our business we will be able to ship internationally. Stay tuned!
Do you have free shipping?
Yes, orders over $50 AUD are eligible for free standard shipping! Automatically calculated at checkout.
Shipping times and costs:
|
Service
|
Estimated delivery
|
Cost
|
|
Standard tracked - parcel post
|
2 - 8 business days*
|
$9
|
|
Express tracked - parcel post
|
1 - 4 business days*
|
$12
|
*Estimated delivery times can vary depending on location and delays (weather, COVID, Xmas etc). Check the Auspost website for up to date and accurate information before ordering.